Refund Policy

This Refund Policy outlines the terms and conditions under which Juxt Digital (“we,” “us,” or “our”) will issue refunds for services purchased through juxtdigital.com (the “Service”). Please read this policy carefully before making a purchase. By purchasing our services, you agree to this Refund Policy.

1. Our Commitment

At Juxt Digital, we are committed to delivering high-quality SEO services and meeting agreed-upon timelines. We understand that circumstances may arise where a refund is requested, and this policy is designed to address such situations fairly.

2. Conditions for a Full Refund

You are eligible for a 100% full refund of the specific service fee under the following condition:

• Non-Completion of Work Within Stipulated Time: If Juxt Digital fails to complete the agreed-upon scope of work for a specific service within the timeline explicitly stipulated and mutually agreed upon in writing (e.g., in a service agreement, project proposal, or official email communication from Juxt Digital) at the commencement of that service.

The “stipulated time” refers to the delivery deadline for the final deliverables of the service, not intermediate milestones, unless explicitly stated otherwise.

This condition does not apply if the delay is due to factors outside of Juxt Digital's direct control, including but not limited to:

• •Delays in receiving necessary information, content, access, or approvals from you (the client).
• •Changes to the project scope requested by you after the commencement of the service.
• •Force majeure events (e.g., natural disasters, widespread internet outages, acts of war).
• •Third-party service outages or issues that directly impact our ability to deliver (e.g., search engine algorithm updates causing unexpected delays, hosting provider issues not attributable to Juxt Digital).

3. No Refunds for Work Completed

No refunds will be issued for any work that has already been completed or for services partially rendered. Our fees are based on the time, effort, expertise, and resources invested in providing the services.

Once work on a service has commenced, and progress has been made, fees corresponding to the completed portion of the work are non-refundable, even if the project is canceled by you before full completion (unless the cancellation is due to our failure to meet the stipulated timeline as per Section 2).

We do not offer refunds based on the performance or outcomes of SEO services (e.g., search engine rankings, website traffic changes), as these are subject to numerous external factors beyond our direct control, as outlined in our Terms and Conditions.

4. How to Request a Refund

To request a refund based on the conditions outlined in Section 2, please follow these steps:

• •Contact us in writing by sending an email to support@juxtdigital.com
• In your email, please include:
  • -Your full name and company name.
  • -The name of the service for which you are requesting a refund.
  • -The date of purchase.
  • -The stipulated completion date that was not met.
  • -A clear explanation of why you believe you are eligible for a refund under Section 2, including any relevant documentation or correspondence showing the agreed-upon timeline.
• •We will review your request within 7 business days.
• •If your refund request is approved, the refund will be processed to your original method of payment within 7 business days after approval.

5. Discretionary Refunds

In situations not explicitly covered by this policy, Juxt Digital may, at its sole discretion, consider a partial or full refund. Such decisions will be made on a case-by-case basis.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page, with an updated “Last Updated” date. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

• •By email: support@juxtdigital.com
• •By visiting our contact page: juxtdigital.com/contact